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We aim to deliver a high-quality, professional service. If something goes wrong, we want to resolve it quickly.

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How to Make a Complaint

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Email your complaint to:
lucy.brennan@lbprestige.co.uk

Include:

• Your name

• Contact details

• Summary of the issue

• Any supporting evidence

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How We Handle Complaints

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1. Acknowledgement within 3 working days

2. Investigation of the issue

3. Full response within 15 working days

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If more time is needed, we will notify you.

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Escalation

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If you remain unhappy after our response, we will direct you to an appropriate independent route for review.